Virgin Remote Volume Not Working – Here’s How We Fixed It

There may be several reasons why the volume button on your Virgin remote is not working. The most common things responsible for that are weak batteries, pairing issues, dust accumulation, hardware failure, etc. Unless the remote has no physical damage, other remote problems can be rectified by some workarounds. This article covers the guidelines for resolving the volume-related issues on the Virgin remote.

The table illustrates the issues, causes, and fixes for the Virgin remote volume not working problems.

Issue	Reason	Solution
Media Box is not responding	Corrupted cache on the media box	Restart the Virgin Media box
Volume button stuck	The presence of dirt between buttons	Clean the remote buttons
Volume button malfunction	Technical issue with the remote	Reset the Virgin remote
The Volume button is completely dysfunctional	Damaged volume button	Repair or buy a replacement remote

Use the Remote from the Correct Distance

To seamlessly control the Virgin Media Box, you must operate the Virgin remote from the appropriate distance. The ideal distance to use the Virgin Media box remote is less than 10m from the Virgin box. If you own a Tivo Box IR remote, you can use it from a distance of 50m from the Virgin Tivo box. Ensure there are no obstructions between the remote path and the Virgin box. Then, point the remote and press the volume buttons to check if it works.

Check Whether All Remote Button Function

Initially, ensure that only the Virgin remote button is not working. If every button is found to be dysfunctional, you have to diagnose the remote. To do that, press all the buttons on your Virgin remote. If the LED light does not blink while pressing the volume buttons, the problem is with the Virgin remote’s volume buttons.

Check the Device Audio Settings

You might have accidentally enabled or disabled some audio settings on your Virgin Media box. To explain in detail, you might have set the volume limit or turned on the Mute function. If so, you cannot increase or decrease Virgin device volume using the remote buttons. Go back to the audio settings and set it to default on your Virgin Media box to solve this issue.

Clean the Remote Buttons

There is a higher possibility of dust accumulation on the remote button gaps. This may happen when you leave the remote in an open space. Accumulation of dust blocks the proper pressing or function of the remote buttons. Pick a clean cloth and wipe out all the dust from the remote buttons. If possible, dismantle the upper shell of your Virgin remote and clean the button gaps gently. Once done, check whether the Virgin device volume changes when you press the volume button on the remote.

Check the Remote Batteries

Generally, the Virgin remote works only with 2 AAA batteries. If one of them is bulging or drained, you cannot control the Virgin media box volume using the remote. So, check the status of your Virgin remote batteries. If the batteries are dead or found unfit to use, replace them with new batteries. Then, press the Volume button on the Virgin remote and check if it is working or not.

Pair the Virgin Remote

The Virgin remote might accidentally get unpaired from your Virgin Media box. So, it is necessary to pair the remote with the Virgin Media box.

• Pair remote to Media Box 360 – Hold the O and TV buttons on the remote for 10 seconds → Once a light blinks on the Media box, the pairing is successful.
• Pair remote to Media Box Stream – Hold the TV button on the remote for 10 seconds → Long press the TV and O buttons for 10 seconds → If a light blinks on the Media Stream box, pairing is successful.
• Pair remote to Media Box V6 – Hold the Channel Down button on the Media box for 10 seconds → Hold the Info button on the remote for 7 seconds, and a green light blink on the remote → Hold the Channel Up button on the Media box for 10 seconds and the remote will beep to indicate pairing.

Program Virgin Remote to Control the TV Volume

If your Virgin remote fails to control the TV volume, it means that the remote is not programmed to do that action. You can set up your Virgin remote to adjust the TV volume using the steps below.

• Virgin 360 TV remote: Press Home on the remote and go to Settings. Choose the Audio & Video tab and select the Pair remote to audio system option. The TV box will sync the remote with your TV or sound system.
• Virgin V6 TiVo remote: Tap Home on the remote and select Help and settings. From the menu, choose Help and tap OK. Select TiVo box and click Program your remote. Now, the TV box will sync the remote with your TV.

Diagnose the Virgin Remote Volume Buttons

Upon resetting, if the buttons are still dysfunctional, check whether the remote buttons are working without hardware errors. To perform the test, open the camera app on your smartphone and point the remote towards the camera. Press the remote’s volume buttons, and a light should blink. If not, it is confirmed that the remote volume buttons are damaged.

Reset the Virgin Remote

Resetting is the effective solution if the Virgin remote volume button still malfunctions. After resetting, you can get the Virgin remote back in an out-of-the-box state and get all issues resolved.

• Reset Media Stream Box or 360 remote – Hold the Rewind and TV buttons on the remote at the same time for 10 seconds → The remote will reset.
• Reset Media Box V6 – Simultaneously hold the Clear and TV buttons until the remote green light blinks twice → Press the Thumbs Down button thrice and the OK button twice → The remote green light will blink, indicating that the pairing is successful.

Seek the Virgin Customer Support

To replace or repair the Virgin remote’s volume buttons, contact Virgin customer support. If you would like to check solutions from Virgin Media tech experts, you can visit its official website. You can also ask for a remote replacement if your Virgin Media remote is new and you have proven it has a manufacturing defect.

If you have a Virgin Media phone, you can call 150 or 0345 454 1111 from another phone to talk to a customer service executive. Alternatively, you can tap the live chat option at the bottom of the website to connect with a support agent. They will assist you in fixing remote-related issues.

Try These Alternatives

If you have submitted your remote for repair, you can try these alternatives to control your Virgin Media Box instead of waiting for its arrival.

• Use the Physical buttons – The Virgin remote box has Power, Channel Up, Down, and Standby buttons. With these buttons, you can control your Virgin Media box device.
• Use the Virgin TV Control app – Install the Virgin TV Control app on your Android or iPhone via Play Store or App Store. Then, sign in to your account, pair the app with the Media box, and control it using your phone.
• If you feel buying a replacement remote is a permanent solution, you can visit any of the following websites to place an order based on the remote you have. It may take 2 to 5 working days to arrive at your doorstep.

Remote Name	Online Buying Link
Virgin Media 360 Remote	Click here to order
Virgin Stream Box Remote	Click here to order
Virgin V6 Remote	Click here to order
Virgin TiVo Remote	Click here to order

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