There may be several reasons why the Thomson TV remote is not working. The crucial factors include dead batteries, signal obstructions, pairing issues, etc. Before buying a new remote, try a few DIY fixes to solve the issue. Here, we have explained all the easy methods to fix the Thomson TV remote problems by yourself.
The following table will briefly give you a clear understanding of the issues, their predominant reasons, and the solutions to fix those issues.
| Issues | Reasons | Solutions |
|---|---|---|
| Thomson TV remote is not responding at all | Insufficient power on the remote batteries | Replace the batteries |
| The remote button got stuck or locked | Dirt or debris on the button gaps | Clean the buttons using a solution |
| The remote works only at certain angles | Objects in front of the TV might block the signal | Relocate objects that block the signal |
| Thomson remote unpairs all of a sudden | The remote might be far away from your Thomson TV | Repair your Thomson TV remote |
| The remote is not pairing at all | Technical issues on the remote | Reset your Thomson TV remote |
| Having issues with the remote even after a reset | There might be damage to the remote’s internal component | Contact Thomson customer support |
Change the Batteries
The first thing you need to check when you find any issues with your remote is its batteries. Without proper batteries, your Thomson TV remote will not work efficiently. By changing the remote batteries periodically, you can avoid this kind of remote issue. So, it is advised to keep a pair of batteries as a spare in your home.
Take your Thomson TV remote and remove the battery panel at the back of the remote. Eject the batteries from its compartment and insert a fresh pair of new batteries by carefully watching its positive and negative diodes. When purchasing batteries, always choose good quality alkaline batteries for a longer run.
Clean the Remote
If the buttons on your Thomson TV remote are not working properly, then it might be clogged with dirt, dust, and debris. This can happen when you don’t clean the remote at regular intervals. As a result, the dust particles will accumulate on the button gaps that block the remote functions.
So, take a fresh cotton cloth and clean the remote and its button gaps completely. If possible, dip the cloth in a cleaning solution and wipe all the dirt and dust particles on the remote. Once you have cleaned your remote, try operating your Thomson TV using the remote. If your Thomson TV remote is still not working properly, move to the next step.
Clear the Signal Obstructions and Interference
If your Thomson TV remote works intermittently or only when you operate it at certain angles, you can confirm that the signals are not reaching your TV. Check if there are any objects that are kept within the line of sight between your TV and remote. If yes, remove those objects and keep them away. Always make sure that there should be a clear line of sight between your TV and the remote. Also, try to operate your TV within a short range between 20 – 30 feet.
Further, if objects like microwave ovens, baby monitors, and induction cookers are kept somewhere near your TV, move them away. These objects largely interfere with your remote signals, which prevents the signals from reaching your TV. Once you have removed all the objects that block and interfere with IR signals, try operating the remote again. If the remote does not respond properly, go to the next step.
Re-pair the Thomson TV Remote
If your Thomson TV remote blinks red whenever you press any buttons, but the TV is not responding, then your remote is unpaired. In such cases, only the Power button and the Volume button will work. Your remote will be unpaired from your TV when you move it away from the functional range. You can fix this issue by simply pairing the remote with your TV again.
1. With your Thomson TV turned on, take your Thomson remote and press the Home button and the left arrow button for 5 seconds. The red LED light on the Thomson remote will turn green.
2. Click on the Add Accessory option on your Thomson TV from the settings menu and tap the Google Assistant button on your remote. This will turn on the pairing mode on your Thomson remote.
3. Now, your TV will search for the Thomson remote, and it will pair automatically.
Reset the Thomson TV Remote
If the Thomson TV remote is not working properly even after pairing, there will be a technical glitch or error on the remote. You can fix this issue quickly by resetting your remote.
1. Take your Thomson TV remote and remove the batteries from it.
2. Long press the Power button on the remote for a few seconds to clear all the residual power from it.
3. Also, press all the buttons on your Thomson TV remote once.
4. Leave the remote idle for a few minutes.
5. Now, insert the batteries on the remote by properly placing them on the positive or negative diodes.
Once you reset your Thomson TV remote, you can move to the next step if it does not fix the issue.
Inspect the Remote’s IR Emitter
After performing a reset, if you feel that your remote is not working properly, then there might be any physical damage to the remote. Inspect all sides of your Thomson TV remote along with its IR emitter. Clean the IR emitter using a wet cloth to remove the dirt or debris that blocks the IR signals. Once you cleaned the dirt, check whether your IR emitter is working properly or not.
To do that, take your smartphone and launch the camera app. Keep your remote’s IR emitter facing your phone’s camera and tap any button on the remote. If the infrared light passes through the camera, it means that the IR emitter is working properly. If not, you need to repair or purchase a new replacement remote.
Contact Thomson Customer Support
If there is no physical damage on the remote and you are unsure about the reason behind the issues, it’s time to contact customer support. Visit the official support page of Thomson TV and click on the Chatbot icon at the bottom right of the page. Using Chatbot, you can ask your queries and get relevant solutions.
Try these Remote Alternatives
You can use the remote app to control your Thomson TV until you repair your physical Thomson TV remote. The remote apps to control your Thomson TV will vary according to the OS model you use. These remote apps control your Thomson TV only when your TV and smartphone are connected to the same WiFi connection.
If you are only comfortable with a physical remote, purchase a universal remote from Amazon to control your Thomson TV. After purchasing the remote, you need to program a universal remote with your Thomson TV using remote codes.
Frequently Asked Questions
Check whether the TV cord is firmly plugged into the power outlet and ensure the mains are turned on. Then, try powering on your Thomson TV.
