Sometimes, the Telstra TV remote may become dysfunctional while in use. Unless the remote has physical damage, other remote issues can be fixed easily. The causes of the Telstra TV remote not working are stuck buttons, sensor problems, pairing issues, low batteries, signal interferences, etc. So, you can try the troubleshooting techniques given in the article to fix the issue yourself.
We have tabulated the critical reasons that led the Telstra TV remote to not work. Also, we have provided solutions for each problem to simplify troubleshooting.
| Causes | Reasons | Solutions |
|---|---|---|
| The Telstra TV remote signals are being blocked | Distracting objects between the remote and the Telstra TV | Remove the obstructing barriers |
| Telstra TV is not responding to the remote functions | Uneven power supply in the Telstra TV | Power cycle the Telstra TV |
| The remote sends the wrong commands | Many remote buttons are pressed at a time | Dismantle the remote and release the stuck buttons |
| Telstra TV remote is unresponsive | Technical glitches in the remote | Reset and re-pair the Telstra TV remote |
| Telstra TV remote is completely dysfunctional | Remote buttons or IR emitter got damaged | Repair or replace the Telstra remote |
Remove the Signal Obstructions
Whether you own a simple or enhanced Telstra TV remote, ensure that the path between the Telstra TV and the remote is clear. If not, the remote signals cannot reach the Telstra TV receiver, making it unresponsive to the button presses. So, remove the blocking objects and place the Telstra TV in a way that is visible to the remote. Ensure no IR-emitting devices are causing interference to the Telstra TV.
Use the Remote within the Device Range
If you can’t control the Telstra TV, even after removing the obstructions, use the remote in close proximity to the Telstra TV. The ideal distance for the Telstra TV remote to function is 10 meters from the device. Hold the remote within this range and press any button on the remote. If the Telstra TV doesn’t respond, change the location or angle and try again.
Release the Remote Buttons
Pressing the remote buttons forcefully may jam them. In another case, you might accidentally place the remote under big objects that may press the buttons. If you use the remote in this condition, the Telstra TV remote won’t work unless you fix it. So, inspect and release the buttons if any of them are stuck. If it doesn’t work, proceed with remote cleaning.
Clean the Telstra TV Remote
Another reason for the Telstra TV remote not working is dust accumulation on the remote’s sensor. The deposited dust may block the remote signals reaching the Telstra TV device receiver. So, pick a soft cloth and wipe remote sensor areas.
Also, the dust accumulation causes the remote buttons to be stuck. To sort it, dismantle the remote’s upper shell and clean the button gaps.
If possible, you can use a remote cleaning liquid (Isopropyl alcohol) to clean the remote thoroughly. Dip a microfiber cloth into the remote cleaning solution and wipe the cloth in and around the remote button gaps to remove the dust.
Restart the Telstra TV Device and Remote
Sometimes, the remote may work fine, but not the Telstra TV receiver. This arises due to cache accumulation or software glitches on the Telstra TV. To solve it, follow the below guidelines to refresh the TV and the remote functions.
- Remove the batteries from the remote and turn off the Telstra TV.
- Unplug the TV cord and keep the device turned off for some time.
- Plug the TV cord into the electric socket and turn on the Telstra TV.
- Using a keyboard or the remote app, go to Telstra TV Settings → choose System → select System Restart → tap Restart.
- The Telstra TV will now reboot. At the same time, keep your remote ready.
- Once the TV reboots and brings the home screen, insert the batteries back into the remote.
- Within a few seconds, the remote will auto-connect to the Telstra TV.
Replace the Telstra TV Remote Batteries
If the remote fails to pair with the Telstra TV after a restart, the batteries might be low or drained. Open the remote’s battery compartment lid and check the battery status. If you have a battery status-checking device, use them and check. Replace the batteries if the old ones are low or drained. If the Telstra TV remote is still not working, try the next fix.
Re-program the Remote with the Telstra TV
Sometimes, the remote may lose its connection and unpair from the device once you reset the Telstra TV. To fix this, you should re-pair the Telstra TV remote.
- Pair Manually – Eject batteries from the remote → Turn off the Telstra TV and plug out its cable → After a minute, plug the TV cord and turn on the Telstra TV → When the home screen comes, insert the batteries into the remote → Hold the Pairing button on the battery compartment → Release it when the remote’s light starts blinking → Once paired, you can see a notification on the TV screen.
- Pair via Settings – Using the Telstra TV remote app, open Settings → Click the Enhanced Remote option → Press the Pair Remote → Follow the instructions on the screen and complete remote pairing.
If you want to pair the remote with another TV, open Settings → Click on Enhanced Remote → Select Set up remote for TV control → Complete the pairing process by following the on-screen guidelines.
Reset the Telstra TV Remote
If none of the methods work, resetting is the final solution to fix the Telstra TV remote not working. Open the remote’s battery compartment and remove the batteries. Turn off the Telstra TV and unplug the TV power cord.
After a minute, plug in the TV cord into the power source and turn on the Telstra TV. Once you get the home screen, insert the batteries into the Telstra TV remote. Hold the Reset/Pair button on the battery compartment to reset the Telstra TV remote.
Afterward, pair the remote with your Telstra TV using the above method. Once done, check if the remote controller works. If not, follow the next fix.
Examine the Telstra TV Remote’s IR Emitter
If the Telstra TV remote doesn’t work after the reset, its IR emitter may be faulty. You can check it yourself using your smartphone camera. Open the camera app and place the remote under the smartphone camera. Press the remote’s Power button.
A flashlight should be seen through the smartphone camera app. If not, the remote’s IR emitter is dysfunctional. Similarly, press the other buttons and check a light is seen through the camera. If not, the buttons have lost their functionality. It is better to buy a replacement remote by contacting the Telstra TV customer helpline.
Contact Telstra TV Customer Support
If you have decided to repair or replace the Telstra TV remote, you shall seek guidance from Telstra TV customer support. Visit the official website of Telstra TV to know the possible ways to reach them. If you submit the remote to the nearest service center, they will inspect it and let you know whether it can be repaired. If they can’t, you can order a replacement remote from them.
Try These Remote Alternatives
If you order a Telstra TV remote online, it may take some days to arrive at your doorstep. In such cases, use the following remote alternatives to manage the Telstra TV functions.
- Use the Telstra TV Remote app – Install the Telstra TV app on your Android or iPhone and pair it with your device. Then, use the remote icons in the app to control your device via your phone.
- Use The Roku remote app – Since the Telstra TV devices are running on Roku OS, you can control the Telstra TV functions using The Roku app. Install the Roku app on an Android or iPhone and pair it with the Telstra TV. Open the remote app interface and control the Telstra TV functions.
