If you find the Onkyo remote not working, many reasons can be pertaining to this. The most common factors are poor batteries, remote signal blockage, pairing issues, etc. However, troubleshooting measures explained in this article can fix these issues. So, try the upcoming fixes before reaching out to Onkyo customer support.
Before explaining, we have compiled the causes behind the Onkyo remote problems. This will give you a clear picture of what should be done to fix the remote issue.
| Causes | Reasons | Solutions |
|---|---|---|
| Onkyo device responds only to certain commands | The presence of a barrier, cloth, or any magnetic field before the receiver | Remove the objects from the remote signal path |
| The remote functions slowly only after multiple clicks | Accumulation of dust on the remote | Clean the Onkyo remote |
| Onkyo remote functions abnormally | Poor batteries in the remote | Replace the batteries |
| Onkyo device fails to receive remote commands | Residual power on the Onkyo device | Power cycle the Onkyo device |
| Onkyo remote not responding even with new batteries | The remote’s hardware may be defective | Repair the Onkyo remote |
Remove the Obstructions
Ensure the Onkyo remote has a clear line of sight to emit IR signals to the receiver. Keep objects a little away from the Onkyo device sensor, and do not place them in front of it. Also, IR-emitting devices, such as radios and baby monitors, should be relocated from the remote signal path. Now, check whether your Onkyo remote works fine. If not, the next fix can solve the problem.
Use the Onkyo Remote in a Correct Range
Generally, the Onkyo remotes can control the Onkyo device within a 10m or 32ft range. If the distance is exempted, the remote may not work. So, stand within the Onkyo device range and use the remote. If the remote control fails to work, change the location and try controlling the Onkyo device.
Clean the Onkyo Remote
Dust or tiny particles accumulation on the Onkyo remote may stop its normal function. This happens when you leave the remote in the open state. As a result, the dust particles may deposit on the remote’s IR emitter or may go inside the button, which will affect its functionality.
So, pick a soft microfiber cloth and gently wipe all the dust from the IR, buttons, and other parts. If you can, dip a cloth in an Isopropyl alcohol and clean the dust on the remote. Now, try checking the remote, and if it doesn’t work, try the next fix.
Power Cycle the Onkyo device
If your Onkyo device is left partially turned off, it may lead to storing residual power or cache. This may block the Onkyo device from responding to the remote commands. To solve it, power cycle your Onkyo.
- Switch off your Onkyo device and remote its power cord from the electric socket.
- Wait for a few minutes to drain the cache.
- Then, plug the Onkyo device power cord back into the electric socket.
- Power On the Onkyo device.
Try controlling the Onkyo device using the remote. If the trouble persists, move to the next fix.
Check the Onkyo Remote Mode
Generally, the Onkyo remote can be used to perform multiple functions. So, if you use the Onkyo remote to access several functions, you might have changed the remote functional mode. In that case, you cannot control the Onkyo device. Tap the Remote’s Mode button and change it to the device you want to control.
Replace the Onkyo Remote batteries
It is hard to control the Onkyo device if the remote batteries are weak or drained. So, open the remote’s battery compartment lid and check the battery status. If the batteries are in an inappropriate condition, replace them with new batteries. Ensure that you never use the Onkyo remote with a mix of old and new batteries.
Re-pair the Remote with Onkyo Device
Sometimes, the remote may automatically lose a connection with the Onkyo device. In such a case, you cannot control the Onkyo device using the unpaired remote. So, you have to program the remote back with the Onkyo device.
- Pair Onkyo Bluetooth remote – Put the Onkyo receiver into Bluetooth mode → Long-press the i button for 5 seconds and the remote will pair.
If you own an Onkyo universal remote, you can program it using the remote codes.
Soft Reset the Remote
Soft resetting the remote will eliminate the caches or electric fluctuations in the Onkyo remote.
- Open the remote’s battery lid and take out the batteries.
- Press the remote buttons one after another.
- Then, place the remote batteries back into the remote. That’s it. The soft resetting is successful.
Reset the Onkyo Receiver Unit
If your Onkyo remote does not work with the receiver, you must reset the receiver to fix the remote issue. This will fix all remote errors and issues on the device.
- Long press the Tuning Mode key on the receiver.
- Simultaneously, hit the Standby or On button.
That’s it. The Onkyo device resetting is successful.
Test the Remote’s Hardware Components
If the remote is still not working after troubleshooting the Onkyo receiver, it is due to hardware damage. To verify this, you can use your smartphone’s camera. Place the remote towards the camera and press the Power button.
If you can’t see a flashlight through the camera, the damage is in the IR sensor. In the same way, press other remote buttons and check the light blinking. If not, the remote buttons are damaged.
Contact Onkyo Customer Support
Once you confirm that the Onkyo remote is not working due to hardware damage, it is wise to seek assistance from Onkyo customer support. To learn more details about the method of contacting them, visit the Onkyo official website. You can submit queries regarding the remote issue. Also, you can claim a remote replacement if the Onkyo remote is under warranty.
Try These Remote Alternatives
If your Onkyo remote is submitted for servicing, you can use the below alternative to control the Onkyo device.
- Use the physical buttons – Most Onkyo receivers or players have a physical button on their panel. With those buttons, you can easily control the receiver.
- Use the Remote app – Onkyo offers an official remote app to control its products called Onkyo Controller. After installing the app on your iPhone or Android, pair it with the Onkyo device. Then using the remote icons, you can operate the desired Onkyo device.
FAQ
Eject the batteries from the Onkyo remote and press all buttons to release the flea power. Then, insert batteries into the remote and check if you can control the volume by pressing the Vol+/- key.
