Are you experiencing issues with the Nvidia Shield TV remote, such as unresponsive buttons, or keeps unpairing? Then, it might be due to signal interference, faulty IR emitter, glitches, etc. These problems are common in all Nvidia Shield TV remotes, so you don’t need to think about the occurrence even if your remote is a new one. You can try basic workarounds to solve the remote not working issue before looking for a replacement remote for your Nvidia Shield TV.
The table below clearly indicates the problems, underlying reasons, and solutions to solve the Nvidia Shield TV remote issues.
| Problems | Reasons | Solutions |
|---|---|---|
| Nvidia remote is not responding at all | Battery issues | Replace the batteries with newer ones |
| Remote responds only on a particular position | Signal Interference | Move the objects that interfere with remote signals |
| Only the Power and Volume buttons are working | The remote might have unpaired accidentally | Re-pair the Nvidia Shield TV remote |
| Remote unpairs frequently on its own | Hardware or technical glitches in the remote | Reset the Nvidia Shield TV remote |
| The Remote is not responding even after a reset | Nvidia Shield TV remote may be prone to physical damage | Contact the customer support of Nvidia Shield TV |
Check the Remote Batteries
Batteries with good health are essential for a remote to work effectively without any issues. If you have experienced any issues with the Shield TV remote, the first thing you need to check is its batteries. You might not have changed the batteries for a very long time, which would have resulted in the remote issues.
Take your Nvidia Shield TV remote and remove its battery panel. Eject the batteries from the remote compartment and clean it with a soft cloth. Then, replace the old batteries with a new pair. Then, check if the Nvidia Shield TV remote works. If it doesn’t, you can try the next method to fix it.
Clear the Signal Interference
The distance between the Nivida Shield TV box and the remote should be within 10 meters while you operate the device. Also, ensure that there should be a clear line of sight between the Nvidia Shield TV and the remote. If any showpieces block the sensor of the Nvidia Shield TV, move them aside and try using the remote.
Similarly, if sunlight has direct contact with the Nvidia Shield TV, it can’t receive the remote’s IR signals. In such cases, you can close the doors and windows and try controlling the Nvidia Shield TV with the remote control. If your Nvidia Shield TV remote is still not working, move to the next step.
Clean the Nvidia Shield Remote
When you use the Nvidia Shield TV remote for a long without cleaning, there is a possibility that your remote buttons are clogged with dust particles. Also, the dust particles might block the IR emitter and prevent the signals from transmitting. So, take a fresh cloth and clean all sides of the remote using a cleaning solution.
Clean all the buttons and wipe all the dust particles on the IR emitter. Also, make sure to press all the buttons individually. This will release the buttons that are jammed due to dirt and dust. Once you have cleaned your remote, check whether your Nvidia Shield TV remote is working properly. If not, go to the next fix.
Unpair and Re-Pair the Shield TV Remote
If your Shield TV remote stopped working due to an unknown error, you can solve it by unpairing and repairing the remote.
1. Head to Settings on your Nvidia Shield TV.
2. Scroll down to the Remotes & Accessories option and select it.
3. Select SHIELD Accessories and tap the remote name you want to unpair.
4. Then, scroll down to the last option and select Forget Accessory.
5. Tap OK, and your remote will be unpaired from your Nvidia Shield TV.
Once unpaired, your remote will be automatically paired when there is no other remote connected to your TV. If not, press and hold the Select button on your Shield TV remote to pair it with your TV.
Reset Bluetooth Settings in Nvidia Shield TV
If your Nvidia Shield TV remote is not responding even after re-pairing, you can try resetting the device’s Bluetooth settings.
1. Go to the Settings menu on your Nvidia Shield TV and select the Apps option.
2. Tap See all apps and select Show system apps.
3. From the list of apps, find Bluetooth and select it.
4. In that, select Force Stop and tap OK. The Bluetooth devices that are paired with your Nvidia Shield TV will be disconnected.
5. Then, tap the Clear cache option and select OK to clear all the Bluetooth app cache on your device.
6. Also, select Clear Data and tap OK. This will remove the pairing information of all the Bluetooth devices that are paired with your TV.
At last, restart your Nvidia Shield TV and pair your remote with your TV again.
Update the Nvidia Shield TV and Remote
To use your Nvidia Shield TV and its remote without any issues, ensure both devices are running in the latest version. This will clear all the software and technical glitches on your Shield TV and its remote.
Update Nvidia Shield
1. Head to the Settings menu on your Nvidia Shield TV and select Device Preferences.
2. Tap About and scroll down to the last to check the current version details of your Shield TV. If it is running on the old version, move up and tap System Upgrade.
3. Select Check for Upgrade and tap Check for Upgrade once again on the next page.
If an update is available, your Nvidia Shield will start to install the latest firmware version.
Update Nvidia Shield TV Remote
1. Head to the Settings menu on your Nvidia Shield TV.
2. Select Remotes & Accessories from the list.
3. Tap Shield Accessories and select your Shield remote.
4. Click on the Update Firmware option and tap Continue.
Now, your remote will be updated to its latest version. After that, check if the Shield TV remote works great without any problems.
Restart the Nvidia Shield TV
If there is no update available for your Nvidia Shield TV, you can directly restart your device to fix the technical issues.
1. Go to the Settings option from the Shield TV home screen.
2. Scroll down the options and click on Restart. In some Shield TV devices, you will find Reboot instead of Restart.
3. Tap Restart once again on the next screen to confirm.
After it restarts, pair the Nvidia Shield TV remote and check if it works.
Reset the Nvidia Shield TV Remote
If restarting your Nvidia Shield TV does not fix the remote not working issue, then you can reset the remote. This will remove all the pairing information on your remote. Also, it will clear all the minor errors on your remote and restore it to factory settings.
To reset your Nvidia Shield TV remote, press and hold the Select and Back buttons simultaneously for a few seconds until the LED on the remote turns off. Once your remote has been reset, you need to pair it again with your Nvidia Shield TV.
Test the Remote’s IR Emitter
After resetting your Nvidia Shield remote, if it is not working, then your remote might have been physically damaged. Hence, check all sides of your remote thoroughly and inspect whether there are any visible physical damages. Also, you need to check whether the IR emitter on the remote is working properly. To check the IR emitter, you need a smartphone with a camera.
Launch the camera app on your smartphone and point the IR emitter of your remote facing the camera. Now, press any buttons on your remote and check whether you can see a flashlight through the camera app. If you can’t see any light, the Shield TV remote’s IR emitter is the culprit. You can repair the IR emitter to fix the issue. If the emitter works properly, move to the next step.
Contact Nvidia Customer Support
If your Nvidia Shield remote doesn’t have any damage but is still not working, then it’s time to contact customer support. By visiting its official website, you can ask your queries by creating a new ticket on the website. Also, you can directly chat with the support agents regarding the issue and get instant solutions.
Try These Remote Alternatives
Even if you order a replacement remote, it will take some days to reach you. During that time, you can try these remote alternatives to control your Nvidia Shield TV.
- Use the NVIDIA SHIELD TV app: This is an official remote app for Nvidia Shield TV. You can get this application on your Android or iPhone from its respective app stores. Once you install the app on your smartphone, pair your Nvidia Shield TV and use the app to control it.
- Use IR Remote Apps: These are unofficial third-party remote apps that use Infrared signals to control your Nvidia TV. Since an iPhone does not have an IR blaster, you can use this app only on Android phones. Run the IR remote app, choose a remote, and start controlling the Shield TV.
If you don’t like using remote apps, purchase a universal remote from Amazon and pair it with your Nvidia Shield TV to control it.
