Volume (+ and –) are the keys we press most on an LG Magic Remote. But, if your LG TV automatically adjusts the volume or does not respond upon pressing the volume button, you will think there is something wrong with the remote. Maybe the Auto Volume settings on your LG TV are enabled, or the remote has gone through some issues. This guide explains why the LG TV remote’s volume function is not responding and provides tricks to bring the remote back to working.
After comprehensive research, we have tabulated the causes and fixes behind the volume not working on the LG Magic Remote. Here is an overview of all the solutions that you will learn further.
| Issues | Cause | Fixes |
|---|---|---|
| TV volume not decreasing or increasing | Blockage of remote signals | Remove the obstructions |
| The remote’s volume button may be stuck | Deposition of dust between button gaps | Clean the remote’s volume button |
| LG TV is not responding only to volume buttons | Problems with the remote pairing | Re-pair the LG TV remote |
| The remote volume button responds slowly | Glitches in the remote | Reset the LG TV remote |
| The remote volume button is completely unresponsive | The volume button may be damaged | Service the remote or buy a replacement |
Operate the Remote in a Line of Sight
Whenever you use the LG TV remote, ensure it is within 10 meters or less than 32.8 feet from the TV sensor. If this distance is exceeded, you cannot control the TV volume using the remote keys. Refer to your LG TV manual and operate the remote at the correct distance. However, ensure that your remote is placed in a TV’s line of sight. Now, press the Volume button. If this doesn’t work, try operating the remote from a different angle.
Check the Remote Batteries
The remote’s power button can function with a low battery, but not the volume button. If the batteries are fully exhausted, the remote cannot control the TV volume. So, open the LG TV remote battery compartment lid and check the battery status using a DC ammeter. If the battery power is too low, immediately replace the old one with 2 AAA batteries. Now, try controlling the LG TV volume.
Clear the Obstructions
Sometimes, the remote’s power button may work, even if the line of TV sight is hidden. But this does not apply to all the remote buttons. So, using the LG TV remote within the TV range and receiver sight is mandatory. Then, you can control the TV volume without any issues. Ensure you remove the IR-emitting devices, monitors, and signal-blocking objects between the remote and LG TV. Now, press the Volume button and check if the volume changes.
Clean the Remote Buttons and Sensor
Leaving the LG TV remotes uncovered may allow floating dust particles to land on them. This will cause debris to sediment on the remote’s IR sensor and button gaps, affecting its functionality. For best cleaning results, dip the microfibre cloth in an isopropyl alcohol solution and wipe the dust. If possible, disassemble the remote and clean all the keys in and out thoroughly.
Check the TV Audio Settings
Sometimes, you might have accidentally locked the volume settings, so you cannot control the TV volume using a remote. So, go to the LG TV settings and open the Audio/Sound option. Check whether you have enabled the remote volume settings. Then, aim the LG TV remote towards the TV and press the Volume button. If this doesn’t work, move to the next fix.
Disable Auto Volume on LG TV
If your LG TV’s volume keeps changing automatically, it is due to the auto volume setting. This feature usually helps reduce the volume difference between broadcasts and channels, but it doesn’t always work. To disable it, tap the Settings icon on the LG Magic remote and tap All settings. From the menu, select Sound, choose Advanced Settings or Additional Settings, and select Volume Mode. Then, toggle OFF the Auto Volume or Automatic Volume Adjustment.
Pair the LG TV Remote
The LG TV remote can be used as a universal controller. However, while programming, you might have partially or only programmed the Power button. Therefore, you may not be able to control the TV volume using that remote. Re-pairing the remote is the only solution.
- Pair the LG TV Magic remote – Turn on the LG TV → Aim for the remote and click the Wheel button → The pairing is complete. A message will appear, and the remote will be paired.
- Pair the LG TV remote with other devices – Open the Guide or Troubleshoot option on your LG TV → click on How to operate TV → select Universal Remote Control → Proceed with the on-screen instructions to pair the LG TV remote.
Reset the LG TV Remote
The next troubleshooting method for solving the LG TV remote volume not working is resetting. If you reset the LG Magic remote, it will be restored to its default settings, and errors that affect its functionality will be fixed. Hold the Home and Settings buttons for 5 seconds. This will make the power button on the LG TV remote to blink three times. If the LED turns on, the remote reset is successful. Now, test if the volume buttons on the LG Magic remote work. If not, try the next fix.
Inspect the Remote’s IR Emitter
If the LG TV remote’s volume button is not working after resetting, examine the remote volume buttons. To check this, open the camera app on your smartphone and aim the LG TV remote towards the camera. Press the Vol Up and Vol Down keys continuously on the LG TV remote. If you can’t see any light through the Camera app, either the volume buttons or the remote itself has become faulty.
Contact LG Customer Support
You can seek guidance from the nearest LG TV service center. Submit the remote for inspection, wait for them to check, and get back to you. If they confirm that the volume button issue is due to faulty buttons, ask them to replace it. If your TV has a standard warranty, you can ask for a replacement remote. Visit the LG TV customer support website and raise queries through Email, Social media, or telephone [800-243-0000/850-999-4934].
Try Remote Alternatives
If you have submitted your LG TV remote for servicing or ordered a new one, use the following alternatives to control the TV.
- Use Physical Buttons: Most LG TVs have volume, power, menu, and channel buttons. You can press these buttons to control your LG TV without a remote.
- Use Remote Apps: Use the LG ThinQ App as a virtual remote controller for your LG Smart TV. Get this app on your Android or iPhone and pair it with your LG TV. Then, use the app to change channels, adjust volume, and more.
- Use a Universal Remote: If your LG TV remote has become old and has often had problems, buy a universal remote from Amazon. Then, program it with your LG TV and use it.
FAQ
It happens if the LG TV remote’s batteries are completely dead or running out of charge. Eject the old batteries, replace them with newer ones, and check if it works.
