LG TV Remote App Not Working? DIY Fixes and Reasons

If the LG ThinQ remote app refuses to connect with your LG TV, you may feel that the convenience has become an annoyance. There might be many reasons why the LG TV remote app is not working, but you can rectify most issues quickly. Whether you experience connectivity issues, app crashes, or unresponsive buttons, don’t fret. This article covers all workarounds to fix the remote app problems.

Problems	Reasons	Solutions
LG TV is not paired with the LG ThinQ app	Your phone and LG TV will not be on the same WiFi network	Connect your LG TV and mobile to the same WiFi.
The LG ThinQ app is crashing or freezing constantly	Software glitches or bugs in the app	Update the LG ThinQ app to its latest version
The LG remote app stops functioning suddenly	Unstable or weak WiFi connection	Restart your WiFi router to fix the signal issues.
The app is not opening on your smartphone	The app version is incompatible with your smartphone.	Update your phone to the latest firmware
LG TV is responding slowly to the remote app commands.	Multiple apps are running in the background on your phone.	Clear all the unused apps from your mobile’s background.

Check the Internet Connection

If there is an issue with WiFi, the remote app will not work properly. Also, the TV will not respond to its commands. So, check the power supply and ensure cables are connected properly to your WiFi router. Additionally, check the internet speed of your WiFi connection by visiting this third-party website on your phone’s browser. While testing, verify if your phone is connected to your home’s WiFi connection.

If you find that your internet speed is slow after performing a speed test, restart your WiFi router. Also, place your WiFi router closer to your LG TV to get better signal coverage. If there is no improvement in the speed, contact your internet service provider (ISP) and raise a complaint regarding the issue.

Try operating the remote app after you fix the internet issue. If the issue persists, move to the next step.

Verify if LG TV and Phone are on the Same WiFi

If your LG TV and smartphone, in which you are using the LG ThinQ app, should be connected on the same WiFi connection. If not, you cannot pair the app with your TV. Also, the app will not appear on the active devices list on the LG ThinQ app.

So, disconnect your TV from the previously connected WiFi connection. Then, connect it to the WiFi on which your smartphone is connected. Now, you can pair your LG TV with the LG ThinQ. If your LG TV remote app still has problems pairing the TV, move to the next step.

Clear the Remote App Cache

If you are using the remote app on your smartphone for a very long time, the app will store many caches to improve performance. However, over a period of time, these excessive cache files on the app will greatly affect its functionality. This will result in the app crashing and freezing while you use the app. Hence, by clearing the app cache on your smartphone frequently, you can get rid of this issue. Go to Settings on your Android phone and clear your remote app’s cache. If you are an iPhone user, you can clear the cache by uninstalling the remote app and reinstall it.

Update the LG ThinQ App

If you have been using the LG ThinQ app for a long time and the app does not work one day all of a sudden, it is time to update the app. This will prevent the app from freezing or crashing due to unknown reasons.

To update the LG ThinQ app, visit the Play Store or App Store on your mobile and search for the app. Tap the Update option to get the latest version of the ThinQ app. If there is no update available for the app, just uninstall the app and reinstall it. After you reinstall the app, log in with your account and check if LG TV can be paired. If the LG TV remote app is not working properly, go to the next fix.

Clear the Background Apps on the Phone

If many background apps are running on your smartphone, it may affect your remote app’s performance. Also, your LG TV will respond late to the remote commands if many apps are running in the background. This is because all the background apps on your smartphone are using the internet, so the remote app will not get adequate bandwidth to work. Hence, it is mandatory to clear all the unnecessary background apps on your smartphone while using the remote app.

Update the Phone and LG TV

When the LG ThinQ app that you have installed on your smartphone does not open, it means that the app is not compatible with your phone’s version. Updating your smartphone to the latest version is the only solution to make the LG ThinQ app work. On the safer side, we advise you to update your LG TV to its latest firmware version to avoid any other issues. Thus, keeping the LG ThinQ app, smartphone, and TV to its latest version, you can operate the remote app to control the TV without any hassle.

Restart the LG TV

After you update your LG TV, if you feel that the issue has not been sorted out, you can try restarting your LG TV. Doing so will refresh the functions and clear bugs in the TV. To restart your LG TV manually, turn the TV off. Keep it in a powered-off state for 10-15 minutes. Then, power on your LG TV and check if the remote app detects your TV name when searching for devices.

Try These Remote Alternatives

If the LG TV ThinQ app is not working properly even after trying all the mentioned fixes, you can use the following apps to control your LG TV.

• Universal Remote: If the LG TV remote app is not working after multiple attempts to fix the issue, you can use the universal remote. If you have no idea about universal remotes, check our suggestions on the best universal remote for LG TVs and buy the one you like.
• Keyboard or Mouse: If you don’t have multiple devices and you feel that purchasing a universal remote is not that useful, use a keyboard or mouse. Take the keyboard or mouse that was connected to your PC. Then, connect it to the USB port on your LG TV. If you don’t have a wireless keyboard or mouse, you can purchase one from Amazon.

Frequently Asked Questions