When your Cello TV remote is not working even after pressing all the buttons and trying to operate from all angles, there might be an issue with your remote. If there is no physical damage to your remote, you can try general fixes to rectify the issue. This article guides you on troubleshooting issues with the Cello TV remote.
Understanding the remote problem helps you evaluate the major cause of the issue so that you can prevent it in the future. The following table briefly explains the problems, reasons, and solutions for the Cello TV remote issues.
| Problems | Reasons | Solutions |
|---|---|---|
| The Cello TV remote is not working at all | Batteries might not be changed for a long time | Replace the old remote with a new pair of batteries |
| The Cello TV remote has a delayed response or works intermittently | Signal interference from other devices | Move the objects away so they won’t interfere with the Cello remote signal |
| Only the power and volume buttons on the Cello TV remote are working | The Cello remote might be unpaired from the TV | Repair your Cello remote with your TV |
| The Cello remote is not pairing at all | There might be an error or glitch on the Cello remote | Reset your Cello TV remote |
| The remote is not responding even after performing a reset | Any physical damages on the internal hardware of your Cello remote | Contact Cello customer support |
Replace the Batteries
Whenever you face any issue with your TV remote, the first thing you need to check is your batteries, as batteries are the lifeline for any remote control. The battery on your remote control will be weakened over a period of time. You need to change the batteries periodically to avoid the issue.
Remove the battery panel at the back of the remote and eject the batteries from its compartment. Then, take a fresh cloth and clean the battery compartment. If you have not changed the batteries for a long time, get a fresh pair of batteries and insert them in the battery compartment. While inserting the batteries, make sure you have inserted them properly by looking at their positive and negative polarities.
Once you replace the batteries, try operating your remote control. If it does not work properly, you can go to the next step.
Remove the Obstructions and Signal Interferences
If your Cello remote is responding only on particular angles, then there is an obstruction in the line of sight between your TV and the remote. Check and remove if there are any objects like the flower vase or any showpiece that block the infrared signal from your remote.
Also, if there are any baby monitors or microwave ovens near your TV, that might interfere with the remote signals and prevent them from reaching the TV. Hence, make sure to remove those devices and try operating your remote within a certain range from your TV. If the issue has not been solved even after removing the obstructions and signal interference, move to the next fix.
Re-pair the Cello TV Remote
Sometimes, your Cello Bluetooth remote will unpair due to technical issues, or you might have moved your remote out of the range. In that case, you can solve the remote not working issue by repairing the Cello TV remote.
1. Turn off your Cello TV and unplug the TV cord from the power outlet.
2. Take your Cello remote and remove the batteries from its compartment.
3. Plug the Cello TV cord back into the electrical outlet and turn it on. Make sure the green color standby light turns on and glows.
4. Go near your Cello TV and insert the batteries on your remote. The LED light on your Cello remote at the top will blink either green or red.
5. Once the LED light on your Cello remote stops blinking, a mouse pointer will appear on your Cello TV.
This indicates that your Cello remote is successfully paired with your Cello TV.
Reset the Cello TV Remote
If particular buttons on the Cello TV remote don’t work well, there might be an unknown glitch in the controller. You can fix this issue by resetting the Cello TV remote. To do so, remove the batteries from its compartment. Then, press all the buttons on your Cello remote once to drain all the residual power on it.
Wait for a few seconds, and insert the batteries again by properly placing them on the positive and negative polarities. Now, all the pairing information on your Cello TV remote will be cleared. Now, you have to pair your remote with your Cello TV. Move to the next step if your Cello TV remote is not working after the reset.
Inspect the Remote’s IR Emitter
When the Cello remote issue persists even after a reset, then it is time to inspect the IR emitter on your remote. Check whether the IR emitter is covered with dirt or dust that blocks the IR signals from reaching your TV. If so, clean the IR emitter using a soft cloth. Also, you need to check whether the remote’s IR emitter is working properly.
To do so, take the smartphone and launch the camera app. Now, point your remote’s IR emitter towards the camera and press the Power button. If the light from the remote’s IR emitter is visible through the camera app, it means that the remote has no issues. If not, you need to repair the IR emitter of your remote.
Contact Cello TV Customer Support
If you can’t find any physical damage on the remote and none of the troubleshooting techniques work, contact customer support for further assistance. Visit Cello’s official customer support page and chat with the chatbot to get solutions regarding your queries. Optionally, send an email to [email protected] mentioning the remote issue. Then, you will get solutions from experts.
Try the Remote Alternatives
There are many remote alternatives that you can try until you repair your Cello remote. Some of the alternatives are as follows.
- Remote Apps: If you have a smartphone, you can install the remote app to control your Cello TV. The remote apps to control your Cello TV will vary depending on your TV’s operating system. After the installation, pair your TV with the app by connecting your TV and phone to the same WiFi. Then, you can control your Cello TV using the remote app.
| Remote Apps | Compatible TV Model | Download Link |
|---|---|---|
| Google TV | Cello Android or Google TV | Play Store / App Store |
| LG ThinQ | Cello webOS TV | Play Store / App Store |
| The Roku App | Cello Roku TV | Play Store / App Store |
- Keyboard or Mouse: If you own a keyboard or mouse, you can connect it to the USB port on your Cello TV to control it. Even though it doesn’t seem as convenient as the remote, you can use it in emergency situations.
If you are not interested in trying remote alternatives and wish to use a remote, we have another suggestion. You can purchase a universal remote from Amazon and use it to control your Cello TV.
