Is your Humax remote suddenly not working? Don’t worry, this is a common issue. The problem could be due to low battery, signal interference, or glitches in the remote. However, there are troubleshooting steps you can take to resolve it. By following the measures in this article, you can get your remote working again.
The table below outlines the issues with the Humax remote and their solutions.
| Causes | Reasons | Solutions |
|---|---|---|
| The Humax set-top box responds slowly | Caches in the Humax box | Power cycle the Humax box |
| Remote buttons stuck | Dust accumulated in the remote | Clean the Humax remote |
| The Humax box is not responding | The remote signals are blocked | Clear the obstructing objects |
| One or more buttons in the Humax box are unresponsive | Hardware glitches in the remote | Reset the Humax remote |
| Humax remote is completely dysfunctional | Damages to the remote’s hardware components | Repair the Humax remote |
Release the Stuck Remote Keys
If you accidentally sit on a remote that’s on the sofa, it might cause the buttons to be pressed. In this case, the remote won’t work properly because it can only process one button command at a time. Ensure to release all the buttons before using the remote again.
Use the Humax Remote within the Range
The next fix is using the remote within the Humax set-top box range. Make sure that you are using the remote within 5-10 meters of the Humax box. After standing within the range, point the remote’s top end facing the Humax box and click the Volume button. If the box fails to respond to the volume commands, try the next fix.
Remove the Signal Obstructions
After standing within the range, if the Humax remote is dysfunctional, ensure the remote signal path is clear. Ensure no IR-emitting or radio-wave-radiating objects are near the Humax box. If found, relocate those objects and clear the remote signal path. Also, check whether the Humax box is turned on and running.
Clean the Remote Buttons
Leaving the remote in an open zone may allow the floating tiny dust particles to settle in and around its corners. Though these dusts seem small, they may block the remote’s IR emitter and affect its functionality. So, pick a soft microfiber cloth and wipe the dust from the remote. If the dust still exists, dip a microfiber cloth in an Isopropyl alcohol solution and clean the remote.
Power Cycle the Humax Box
If the remote fails to function even after cleaning the remote, check whether the Humax box responds to remote commands. Each time you press a remote button, the box light should blink. If you can’t see the light, the issue is with the Humax box. This may happen due to excessive cache accumulation on the Humax box. Power cycle the Humax box to fix the problem.
- Press the Standby button on the Humax box to turn it off.
- Remove the Humax box cord from the power source.
- Wait for a few minutes to drain the residual power.
- Plug the box cord back into the power source.
- Press the Standby button to turn on the Humax box.
Now, check whether the box light blinks. However, if the box functions well and the remote is faulty, move to the next fix.
Replace the Humax Remote Batteries
Using the Humax remote with weak or depleted batteries will not help to control the box properly. Hence, open the remote’s battery compartment lid and eject the batteries. If the old batteries are bulged or weak, replace them with new 2 AAA batteries. Make sure to change both batteries together, and don’t use rechargeable batteries. Try controlling the Humax box, and if it doesn’t work, try the next fix.
FYI: If you own a Freeview Humax remote, the Freeview button will blink 2 times while pressing each button, indicating low battery.
Re-pair the Humax Box Remote
After you replace the batteries, the remote might get unpaired from the Humax box. To control the Humax box again, you have to pair the remote with the Humax box. The remote may also unpair automatically if left unused for several days or if there is signal loss. So, pairing is the only solution.
- Pair Bluetooth Humax remote – Hold the OK button. Once the remote pairing prompt appears, hold the i and OK buttons for 5 seconds. The remote light will blink green, indicating the pairing is successful.
If you have an IR-based Humax remote, you can use it directly without additional programming.
Reset the Humax Remote
The most effective troubleshooting is resetting the Humax remote. Resetting can eliminate the Humax remote not working issue and bring it back to the default settings. So, after resetting the remote, pair it with the Humax box.
- Reset Humax remote – Hold the Rower and RED buttons for seconds → Release both buttons if the remote’s red light flashes 3 times.
- Reset Humax Freesat Remote → Long-press the RED and TV buttons on the remote for 5 seconds → Release the buttons if the TV and PVR buttons blink thrice.
- Reste old Humax remote – Open the remote’ battery compartment lid and eject the batteries → Press all the buttons one after another→ Insert the batteries back into the compartment.
Examine the Remote Components
Most Humax remotes work by emitting IR signals to the box. Damages to an IR emitter or remote buttons will result in the Humax remote not working. To find it, open the camera app on your smartphone and point the remote facing the camera. Press the Power button and see whether a light can be seen through the mobile camera. If not, the remote’s IR is damaged.
Likewise, check the condition of the remote buttons by pressing them one by one. If the Humax Freesat remote is not working because of hardware damage, you can repair it or buy a replacement remote.
Contact Humax Customer Support
To repair or replace the Humax remote, contact Humax customer support. Visit the Humax official website to order a new replacement remote. For repair, you can visit the nearest Humax service center. Humax technicians will inspect the remote and let you know what they can do. If your Humax remote is under active warranty, you can claim the service charge for repair.
Use These Remote Alternatives
If you have submitted your Humax remote for repair, you don’t have to wait until it gets serviced and returned back to you. You can use these remote alternatives to operate the Humax box without a remote.
- Use physical buttons – Most Humax boxes have buttons for Standby, Arrow, TV Guide, Menu, and other operations. These buttons allow you to control the Humax box seamlessly.
- Use the Remote App – If you can’t see the Humax box buttons, use the Humax Remote app (Play Store | App Store). After installing the app on your smartphone, pair it with the Humax box. Then, using the remote icons, you can operate the Humax Box.
