No matter how safely you handle the Realme Smart TV remote, it may be prone to some issues. It may happen for reasons like low batteries, IR/Bluetooth signal interference, debris in the remote, etc. Nevertheless, the realme tv remote not working issue can be sorted out by following a few simple solutions. Hence, before ordering a replacement remote, try the following fixes on your remote to make it functional.
The following table provides an overview of why Realme Smart TV is not working properly. Then, we have listed out the solutions that you can try out one after another.
| Cause | Reasons | Fixes |
|---|---|---|
| TV is not responding to the remote | Cache in the Realme TV | Power cycle the Realme TV |
| Remote responses slowly | Low remote battery | Replace the remote batteries |
| TV responds after multiple remote clicks | Presence of objects | Remove the blocking objects |
| Remote is unresponsive | Cache in the remote | Reset remote |
| Remote is completely dysfunctional | Damage to the remote’s hardware parts | Repair the remote |
Check the Line of Sight
Sometimes, we may try to control the TV without noticing the barriers. Whether it is an IR or Bluetooth Realme TV, the remote’s signal should reach the Realme TV receiver without any distractions. So ensure that there are no objects and other things distracting the signal between your TV and remote.
Use the Remote Within the TV Range
The ideal distance for IR and Bluetooth remotes is 30 meters. The remote will work only when your TV is within this range. So, hold the remote near the TV and press any button. If the TV doesn’t respond, move to the next fix.
Clean the Realme TV Remote
Leaving the remote in an open zone will allow dust to settle on the IR sensor or buttons. This dust may block the remote signals and their functions. Hence, cleaning the remote is necessary.
To clean, pick a soft cloth and wipe the dust from the remote parts. If possible, dip the soft in Isopropyl Alcohol and clean the residuals. Now, aim the remote towards the Realme TV and try controlling it. If the issue persists, try the next fix.
Turn on the Mic Switch
If you can’t access the voice control even after clicking the remote’s mic button, ensure the mic switch on the TV panel is turned on. On the back side of the TV panel, find the mic switch under the Power button. Turn it on and check whether the voice assistant is working.
Power Cycle the Realme TV
Long-term usage of the Realme TV may restrict the TV from responding to small signals or commands. To resolve it, power cycle the Realme TV, and the caches will go.
- Turn off the Realme TV using the TV Power button.
- Remove the TV cable from the power source.
- Wait for a few minutes so that the residual power will go.
- Plug the TV cable back into the power source.
- Hit the Power button, and the Realme TV will turn on.
Now check whether your TV responds. If the issue persists, check whether the receiver’s light blinks. If there is no fault with the Realme TV, move to the next fix.
Replace the Remote Batteries
The remote may fail to work if the batteries are exhausted or low-power. So, check the battery condition of your Realme TV remote. To do it, open the remote’s battery compartment and inspect the battery condition.
If they are low in power, replace them immediately. Don’t use the remote with a combination of new and old batteries. So, replace both batteries at the same time. Once done, check that the remote works now.
Re-Program the Remote
If you leave the remote with drained batteries for a prolonged duration, the remote might automatically unpair. Also, signals from another device may interrupt the remote and result in connection loss between the TV and the remote. So, you have to pair the remote back with the Realme TV. To pair, place the remote within 1 meter from the TV.
- Hold the OK and Home buttons on the remote.
- As a result, a message saying that the pairing is successful will appear on the TV screen.
- Release the buttons and check whether it is working.
Reset the Realme TV Remote
The final troubleshooting step is resetting the Realme TV remote. After resetting, you can restore your remote to its default settings. This will fix the glitches that prevent the Realme Smart TV remote from working. However, you should pair the remote back with the Realme TV after performing a reset. Turn off your Realme TV and follow the below steps.
- Open the battery comment lid and remove the batteries from the remote.
- Continuously press any of the remote buttons. This will let the remote’s power go.
- Then, stop pressing and rest the remote for a few seconds.
- Now, long-click the OK and Home buttons together. That’s it. The remote resetting is successful. If still the issue persists, it is advisable to seek customer assistance.
Contact Customer Support
If resetting fails to fix the issue, there may be damage to the hardware. In that situation, contacting the support team is the wise option. You can claim a warranty or request remote repair through Realme TV customer support’s official website or dial 1800 102 2777. They will fix the issue by replacing the damaged parts.
Try These Remote Alternatives
If you have ordered a new Realme Smart TV remote, it may take a few days to reach you. In the meantime, you can use the below alternatives to control your Realme TV.
- Use Keyboard or Mouse – Realme TVs have a dedicated USB port where you can connect a wireless mouse and keyboard. With the help of that, you can control the TV easily like a PC.
- Use Remote Apps – Realme TV runs on the Android platform. Install the Google TV remote app (Play Store | App Store) and pair it with your Realme TV. Then, use the remote icons to manage the Realme TV operations.
