In some unforeseen situations, the Foxtel Box remote may be unresponsive to commands. This remote issue occurs for numerous reasons, such as connectivity errors, remote sensor issues, battery power problems, etc. Nonetheless, you can attempt a few workarounds to rectify the Foxtel remote not working issue and make it work normally.
In this guide, we will explain how to troubleshoot the Foxtel remote. We also have tabulated potential causes that are responsible for Foxtel remote problems.
| Problems | Reasons | Solutions |
|---|---|---|
| Foxtel Box is not responding | Presence of blocking objects | Relocate the interference-causing objects |
| One or more buttons in the Foxtel remote are not working | Accumulation of debris and dust | Clean the remote and its buttons |
| The remote only works after multiple button presses | Insufficient power or running out of charge | Replace the remote batteries |
| The Foxtel remote is not paired with the box | Remote being used in an out-of-range | Re-pair the remote and operate in a working range |
| Technical glitch | Remote left unused for a longer period | Reset the Foxtel remote Contact Foxtel Customer Support |
Clear the Remote Signal Path
Whether you own a Foxtel remote with Bluetooth or an IR sensor, the signal from the remote should reach your Foxtel box to control it properly. So, ensure that there are no blocking objects in between your Foxtel box and the remote. If anything was blocking the remote’s signal, relocate those objects and try using the Foxtel remote control. Also, ensure that the Foxtel box is not hidden from the remote’s signal.
Restart the Foxtel Remote
A simple remote restart can fix minor errors or glitches in your Foxtel remote and eliminate simple electric fluctuations. To reboot, turn the remote to access its back portion and remove the battery compartment’s lid. Now, gently remove the batteries from the remote. Click all the buttons on the remote. Then, insert the batteries back again and check whether your Foxtel remote functions well.
Clean the Foxtel Remote
Usually, the tiny particles and dust objects deposit on the remote upper shell and accumulate in the button gaps. These particles may cause the remote buttons to get stuck inside. Sometimes, the particles will accumulate on the remote’s IR sensor. Using the Foxtel remote in this condition will not help you control the Foxtel box or Foxtel IQ device. So, pick a soft microfiber cloth and dip it in an Isopropyl alcohol cleaning solution. Then, neatly wipe all the dust particles from the remote. Finally, check whether the remote issue has been solved. If not, move to the next fix.
Replace the Foxtel Remote Batteries
Check the power level of your Foxtel remote batteries. You can check it manually or through the Foxtel box.
- To check through the Foxtel box, go to the System settings and choose the Foxtel remote option. Then, select the Battery option and know your remote’s battery level.
- To check manually, look at the remote’s back side and open the battery compartment. Then, remove the batteries and check their condition.
If the batteries are found to be drained or bulging, instantly replace them with new batteries. Replacing the remote batteries at regular intervals will improve the remote’s working span.
Pair the Foxtel Remote with the Foxtel Box
Sometimes, the Foxtel remote may unpair or disconnect from the Foxtel box or Foxtel IQ device. There may be several reasons behind this, but pairing the remote back to the Foxtel box will help you control the box normally. Turn on your Foxtel device to pair the Foxtel Voice/Bluetooth remote.
Hold the Foxtel and Select buttons until the light blinks twice. If the remote has been paired, a confirmation pop-up will appear on the Foxtel box screen. Test whether your Foxtel remote is not working or not, and it can control the Foxtel set-top box.
Reset the Foxtel Remote
If your Foxtel remote has any technical issues like voice control or Bluetooth connectivity issues, resetting is the effective method. Resetting the Foxtel remote will turn your remote to out-of-the-box condition. You can reset your Foxtel remote using your Foxtel box device. You can use remote apps to reset the device.
- Go to the Foxtel device Settings and select Advanced Settings.
- Next, click on the Reset Remote Control option.
- Confirm the process by clicking the Yes, Reset the Remote button.
- Your remote will now be reset.
Contact Foxtel Customer Support
If the Foxtel remote is not working after the reset, examine the remote’s internal components. Hardware damages can also cause the Foxtel remote not to work. Initially, check whether the remote is working by clicking random buttons on it. If a light blinks on the remote, then the remote is working well. Next, check whether a light blinks on the Foxtel box when you click the remote buttons. Then, restart your Foxtel box.
If you find visible damage on your Foxtel remote buttons or the circuit board, you have no option but to repair it. If you feel there are other hardware issues in the remote, contact Foxtel customer support. Visit its website or dial its customer support number (1300-657-346) to raise queries regarding your remote issue.
Try Remote Alternatives
If you have ordered a Foxtel remote from Amazon, it might take some days to get it delivered to your home. Instead of waiting for its arrival, try the following ways to operate your Foxtel box without a remote.
- Use the Remote App – There are two remote apps in the Play Store: Foxtel Remote Control and Remote Control for Foxtel IQ. Install and use any of these apps to virtually operate your device through the phone.
- Use a Universal Remote – If you have a universal remote, program it with your Foxtel box using suitable codes. Then, you can use that remote to control your Foxtel TV box device seamlessly.
FAQ
Hold the OK and V+ buttons on the Foxtel remote for 4-5 seconds. Now, a red light will blink thrice, and your remote will be back in IR mode.
You can factory reset the Foxtel box. Use a ballpoint pen to press the Reset button underneath the box. Using the remote, tap Factory data reset and tap OK. Click Erase everything. Once the Foxtel box restarts, check whether it responds to the remote.
